Since its launch, the Binance Web3 Wallet has received valuable feedback from our community. We've compiled the most frequently asked questions to address your concerns. Binance isn't perfect—we grow alongside our community. For additional questions or product feedback, please reach out!
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Note: This FAQ was last updated on December 15, 2023. We'll continue to add new community feedback.
Core Features & Backup Process
Q1: How to resolve backup lag or failure?
- Clear cache or restart the app
- Update to the latest version
- Contact customer support if issues persist
Q2: Why does Binance Web3 Wallet require backup?
As a self-custody wallet, private key shards are stored on your device. Backup ensures access if devices are lost/replaced.
Q3: Step-by-Step Backup Guide
- Tap 【Back Up Now】 on the wallet homepage
Choose cloud backup (iCloud/Google Drive) or QR code method
Requires:- Active iCloud/Google account login
- App permissions enabled for cloud services
- Set a recovery password (Binance cannot reset this—store securely)
- Confirm security prompts and complete backup
Q4: How to enhance backup security?
- Multi-channel backup: Combine cloud + QR code methods
- Multi-device sync: Protect against single-device failure
Q5: Is QR code backup secure?
Yes. QR backups use decentralized Greenfield cloud storage. Attackers would need both your QR code and recovery password to access funds.
Technical & Security
Q6: Does the wallet support BRC-20 tokens?
Under active development—stay tuned for updates.
Q7: Can I have multiple wallets or use seed phrases?
- Current: One MPC wallet per Binance account
- Coming soon: Seed phrase import functionality
Q8: Recovery after phone reset
- No backup? Use the quick reset option
- Backup exists? Contact support for guided recovery
Q9: Multi-device access
✅ Supported via recovery on same OS type (iOS→iOS, Android→Android). QR backups allow cross-device restoration.
Wallet Management
Q10: Supported blockchains
Navigate to 【Funds】>【Web3】>【Networks】 for the full list. More networks coming soon!
Q11: Security features
- Malicious contract alerts
- Recovery password protection
- Phishing site scanning
- On-chain transaction simulator
Q12: Asset safety after uninstalling Binance App
All assets remain on-chain. However, you must have a backup to restore wallet access post-uninstall.
Advanced Topics
Q13: Why is the backup password field grayed out?
Verify:
- Google Drive edit permissions
- iCloud access enabled
- Google account supports Drive service
Q14: Who controls the assets?
You do. This self-custody wallet uses MPC technology:
- Binance holds 1 key shard
- User holds 2 shards (requires 2/3 to access)
- Lost backups = irrecoverable funds
Q15: Risks of "Emergency Export"
⚠️ Irreversible action exporting private keys. While assets remain accessible, exposed keys risk third-party control.
FAQ Section
How often should I backup my Web3 wallet?
Immediately after creation and after major transactions.
Can I change my recovery password later?
No—it's set permanently during initial backup.
Is there a fee for wallet backups?
Binance never charges for backup services.
Additional Resources
👉 Deep dive into Web3 wallet security
- Binance Web3 Wallet: A Self-Custody Solution
- Sending/Receiving Tokens Guide
Disclaimer: This content is informational only—not investment advice. Cryptocurrency investments carry risk.