What Is Account Merging? How to Merge Accounts on OKX?

Understanding Account Merging

Account merging on OKX allows you to combine two separate accounts into one primary account. For example, if you have Account A and Account B, merging them would transfer the email/phone number from Account A to Account B. After the merge:

• Account A's information migrates to Account B.
• Account A is deactivated, leaving Account B as your sole active account.

When to Use Account Merging

1. Changing Contact Details: Your current phone/email is linked to another OKX account.
2. Linking New Details: The phone/email you want to add is already tied to a different OKX account.

How to Merge Accounts

Mobile App (Android/iOS)

👉 Step-by-step guide to merging phone-number accounts

1. Log in to your OKX app.
2. Tap the nine-dot menu → Security Settings → Phone Number → Bind Phone Number.

3. Enter:

   • The new phone number (from the account to be merged).
   • SMS and email verification codes.
4. Select Migrate Phone Number.
5. Confirm details → Click Start → Correct → Next.
6. Review the closure notice → Close Account → Confirm.

Important Notes

• The logged-in account becomes the primary one; the new phone number’s account will be merged.
• Accounts with both phone and email linked cannot be merged.
• Transfer all assets from the secondary account before merging to avoid losses.

Web Browser

👉 Detailed instructions for email-account merging

1. Log in to OKX via web.
2. Go to Profile Icon → Security Center → Change Email.

3. Enter:

   • The new email (from the account to be merged).
   • Verification codes (new email, original email, Google Authenticator).
4. Select Merge Accounts.
5. Confirm → I Understand → Yes, Correct → Next.
6. Acknowledge the closure terms → Close Account → Confirm.

Key Reminders

• The primary account retains all data; the secondary email’s account is closed.
• Merging fails if the secondary account has both email and phone linked.
• Withdraw all assets from the secondary account pre-merge.

FAQs

1. Can I merge accounts with active subscriptions or trades?

No. Resolve all pending transactions and unsubscribe from services before merging.

2. How long does the merging process take?

Typically under 5 minutes if verification codes are entered promptly.

3. Will my transaction history transfer to the primary account?

No. Only the contact details migrate; histories remain separate.

4. What happens if I merge incorrectly?

Contact OKX support immediately. Reversing merges isn’t automated.

5. Is merging available for institutional accounts?

Yes, but additional compliance checks may apply.

6. Can I reuse the deactivated account’s email/phone later?

Yes, after 30 days (cool-off period).

For further assistance, visit OKX’s Help Center. Always back up your data before merging accounts!