Introduction
To maintain a fair, secure, and trustworthy trading environment on the OKX C2C platform, all merchants must adhere to the following principles (rules apply exclusively to HKD/TWD trading zones).
Core Principles
General Conduct
- Act with integrity, courtesy, and fairness in all transactions.
- Verify ad accuracy before posting (price, quantity, etc.).
- Respond promptly to payments, token releases, and user inquiries.
- Accept only OKX-supported payment methods listed in your ads.
- Avoid cancellations/unwarranted disputes—contact users directly first.
- Prohibited in nicknames: "OKX," bank/payment provider names, or sensitive terms.
Transaction Rules
I. Payment Handling
- Account name consistency: Payment account holder names must match your OKX KYC details.
Mismatched recipient names: Do not release tokens if the buyer’s bank details differ from their verified platform name (exception: corporate accounts using legal representative’s personal account).
- Refund the buyer (they bear transaction fees).
- Report such orders via dispute resolution.
II. Asset Security
- Avoid high-risk transactions.
Frozen account cooperation:
- Provide evidence if a buyer’s card is frozen post-payment.
- If your account is frozen due to buyer error, contact local police and request they email OKX’s law enforcement team.
- Illicit funds: Using unverified assets may lead to penalties, including保证金 forfeiture and account suspension.
III. Operational Guidelines
No off-platform deals: OKX isn’t liable for losses from private trades.
- Ban private contact details in ads/auto-replies (e.g., social media/chat apps).
- Delayed token release: If unpaid after 15 minutes, contact the buyer → dispute → await OKX support.
- No unsolicited test transfers.
- No third-party links (especially rival exchanges/OTC platforms) in "Notes" or auto-replies.
- Ad removal: OKX may hide/close ads without notice for guideline violations.
IV. Disqualification Risks
Merchants may lose status for:
- Unresponsive dispute handling.
- Charging unauthorized fees.
- Soliciting off-platform trades.
- Leaking user data.
- Spreading false OKX claims.
- Anti-competitive practices.
- Multi-account abuse (blocking assets/gaining unfair leverage).
- Excessive negative feedback.
FAQ Section
Q1: Can I use a payment account under someone else’s name?
A: No—it must match your OKX KYC details to avoid disputes.
Q2: What if my buyer’s bank details differ from their OKX profile?
A: Refund immediately and report the order. Never release tokens.
Q3: How long should I wait for token release after payment?
A: 15 minutes. Escalate via dispute if unresponsive.
👉 Explore OKX’s secure C2C platform for seamless crypto trading!
Q4: Are test transfers allowed?
A: Only with buyer consent—otherwise, refund and report.
👉 Learn merchant best practices to boost trust and volume.
Key Takeaways
- Prioritize transparency in ads and transactions.
- Report suspicious activity to protect the ecosystem.
- Stay compliant to avoid penalties or disqualification.