Account restriction refers to the temporary blocking or limiting of a user's cryptocurrency trading account, preventing transactions or fund withdrawals. The duration of a cryptocurrency account freeze and the unfreezing process may vary depending on the platform or regulatory policies.
During a freeze, users typically cannot trade, withdraw funds, or perform other account-related operations. You must contact the trading platform to clarify the reason for your account restriction and follow the platform's procedures to unfreeze it. Below are common reasons for account restrictions.
1. Account Freeze
1.1 Modifying Security Settings
Changes to security settings (e.g., password updates, 2FA activation) may trigger temporary account restrictions for verification purposes.
1.2 Repeated Incorrect Login Attempts
If you enter the wrong password five consecutive times, your account will be locked for 2 hours. Another five failed attempts extend the restriction to 24 hours. After this period, you may attempt login again.
To lift the freeze earlier:
- Reset your password via the login page prompts.
- If security items (e.g., 2FA) are lost, submit a request on the Security Item Recovery page.
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1.3 Receiving Suspicious Funds
If you receive assets from an unknown source:
- Do not use them—spending such funds may lead to legal reclaim demands.
- Provide your UID and deposit screenshot to customer support for origin verification and potential return.
1.4 Depositing to the Wrong Account
If you mistakenly deposit funds to another user:
- Contact MEXC support with proof (transaction screenshots).
- The platform may impose a 48-hour withdrawal freeze on the recipient’s account.
- File a police report and share the receipt with support for further action.
1.5 P2P Order Disputes
In P2P trades, accidental overpayments must not be spent. Consult MEXC support to return excess funds and avoid account penalties.
1.6 Frequent OTC Trade Cancellations
Canceling five consecutive "I don’t want to trade" buy orders in OTC results in a 24-hour buy restriction. The limit resets automatically afterward.
1.7 Self-Initiated Account Freeze
If your account shows suspicious activity (e.g., unauthorized logins, transfers), you may freeze it via:
- Security settings (if accessible).
- Customer support (if locked out).
1.8 Anti-Money Laundering (AML) Restrictions
Triggering AML protocols limits account functions. Submit documents via the Risk Control Appeal page for review. Avoid third-party "unfreezing" services—these are scams.
2. Asset Freeze
2.1 Order-Pending Freeze
Limit/market orders temporarily freeze assets until executed or canceled. Cancel pending orders to release funds.
2.2 Withdrawal Freeze
Initiated withdrawals freeze the requested amount until processed or canceled via:
- Web: Assets > Transaction Records > Withdrawal History.
- App: Profile > Transaction Records > Withdrawals.
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2.3 Red Packet Freeze
Sending crypto red packets freezes the amount. Unclaimed funds auto-refund after 48 hours—no early retrieval.
2.4 Activity Participation Freeze
Joining promotions like Savings locks assets until the event ends.
2.5 Incorrect Memo/Tag in Deposits
If deposited to another user’s memo/tag:
- Contact support to request a refund.
- Funds may be frozen for 48 hours; file a police report promptly.
2.6 Pre-Credited Asset Restrictions
Assets marked "pre-credited" are tradable but non-withdrawable until fully processed. Check status under Deposit Records.
2.7 Withdrawal Limits
MEXC imposes 24-hour withdrawal caps. Verify your identity to increase limits:
- Basic KYC: 80 BTC/day.
- Advanced KYC: 200 BTC/day.
2.8 Handheld Verification for Withdrawals
Suspicious withdrawals may require a photo ID hold for fraud prevention.
2.9 Whitelist Security Delay
New whitelisted addresses face a 24-hour hold before withdrawals. Disabling this feature also imposes a 24-hour delay.
2.10 Stolen Funds Freeze
Report stolen assets via the Abnormal Funds Report page. MEXC may freeze implicated funds pending investigation.
FAQs
Q1: How long does an account freeze last?
A: Duration varies—login locks reset in 2–24 hours; AML/security reviews take 1–5 business days.
Q2: Can I speed up the unfreezing process?
A: Submit required documents promptly and follow support instructions. No third-party service can expedite this.
Q3: What if I don’t recognize a frozen transaction?
A: Contact support immediately with your UID and transaction details for investigation.
Q4: Are there fees to unfreeze an account?
A: No. MEXC does not charge for account recovery—beware of scams offering "paid unfreezing."
Q5: How do I prevent future freezes?
A: Enable 2FA, verify recipient details, and avoid suspicious transactions.
Disclaimer: This content is informational only and not investment advice. Cryptocurrency trading carries risks—ensure you understand them before participating. MEXC is not liable for user investment decisions.